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Terms & Conditions
APPLICABLE TO ALL BOOKINGS
When making your booking we will arrange for you to enter into a contract with us or third applicable Supplier, as specified on your confirmation invoice/agreement contract and terms and conditions. Your booking with us is subject to these Booking Conditions and the specific terms and conditions of the relevant Supplier/Principal(s) you contract with and you we advise you to read both carefully prior to booking.
The Supplier/Principal’s terms and conditions may limit and/or exclude the Supplier/Principal's liability to you.
Supplier/Principal’s terms and conditions:
Terms and conditions including tours operators, airlines and all other locals suppliers available upon request. Please speak to one of agents to request this.
Your booking is confirmed and a contract between you and the Supplier/Principal will exist when we send you confirmation on their behalf.
By clicking to book and entering both your personal and payment details on-line, you are requesting that we make a booking on your behalf with the relevant Supplier/ Principal for your chosen Travel Arrangements. You will be bound by both our booking conditions and the relevant booking conditions of the Supplier/ Principal, and so we advise you to read these very carefully prior to booking.
It is important to note that your payment at the time of making your booking does not in itself mean that your booking is confirmed, as all bookings are subject to availability, and we do not guarantee that any advertised will still be available at the time of booking.
In order to confirm your booking we have to make live reservations with the Supplier/Principals, and as such we have to have the security that we have the appropriate payment from you. Hence your initial payment to us acts as your authority for us to make your booking with the Supplier/Principal.
We will inform you within 48 hours of placing a booking, if, for any reason, in the short time between your payment to us and us seeking to confirm your booking with the Supplier/Principal, the booking arrangements that you requested for us to book on your behalf become unavailable.
if we cannot obtain an alternative that is acceptable to you, you will of course receive a full refund for the money that you have paid for those booking Arrangements.
The initial email that is sent with a summary of your booking attached is not the contractual acceptance of the Third party Supplier’s ability to provide the requested booking arrangement, this acts purely as an acknowledgement that we have received your booking. If all of the booking Arrangements are available as detailed on our website, then you will be issued with a booking confirmation with the full terms and conditions attached, for both us and the Supplier/Principal. Once you have received this booking confirmation, then you have entered into a legally binding contract for these booking Arrangements, subject to both the Supplier/Principal’s terms and conditions and our booking conditions.
As an agent we accept no responsibility for the acts or omissions of the Supplier/Principal or for the Travel Arrangements provided by the Supplier/Principal, unless we have sold those Travel Arrangements in such a way as to create a Multi-Contract Package (please see clause 2 for further information), in which case we will accept responsibility for those Travel Arrangements in accordance with Section B of these Booking Conditions.
If your booking falls under a
Multi-Contract Package as defined below, we will serve as the “Package Organiser” and you will enjoy the rights and benefits provided by the Package Arrangements Regulations 2018 (“PTRs”), detailed in Section of these Booking Conditions.
A “Multi-Contract Package” is formed when you book at least two different types of the following individual booking services for the same event: (a) transport; or (b)venue; or (c) rental of cars, motor vehicles or motorcycles (in specific circumstances); and ) any other service that is not inherently part of the above booking services, provided these services are purchased together in a single package of our supply of services selected by you before payment; or are advertised, sold, or as an inclusive or total price; or marketed as a “package or similar term. This is termed a Multi-Contract Package because you maintain contracts with each individual Supplier/Principal providing the bookings Arrangements, yet we, Unity Limited, will assume responsibility for this booking as the Package Organiser. IMPORTANT NOTE: If your booking consists of only one type of booking service from (a) to (c) combined with one or more tourist services from (d), it will not qualify as a Multi-Contract Package if the tourist services: - account for less than 25% of the overall and are not advertised as essential features of the package; or - are chosen and purchased after the event has already begun. Such bookings will be classified as “Single Component” bookings and will not benefit from the rights under the PTRs. When book a Multi-Contract Package, we still act as an agent for the Supplier/Principals of your chosen supplier Arrangements but we will fulfill our legal responsibilities as your Package Organiser under the PTRs, as outlined in Section B of these Booking Conditions. This does not affect our agency status with the Supplier/Principals.
3. Booking:
When you make a booking, you will have the opportunity to review and confirm all booking details before proceeding with initial payment.
Once you confirm the details are correct and complete deposit payment, we will process the booking through the Supplier/Principal. Please ensure that all dates and times are accurate upon receiving your documents and notify us of any discrepancies immediately, as changes may incur additional charges. Verify that the information you provide matches that on the initial agreement contract and the final contract which follows. The booking details you share will only be forwarded to the necessary Supplier/Principal or individuals essential for fulfilling your event and travel if applicable Arrangements. This information may also be shared with public authorities, such as customs or immigration, as required by law. This includes sensitive information like disabilities or dietary and religious needs. By proceeding with booking, you consent to sharing your information with relevant parties, including security or credit checking companies. Please note that if traveling outside the European Economic Area, data protection regulations may differ. If we cannot share your information with the relevant Supplier/Principals, we will not be able to process your booking. Click here for our full policy.
4. Payment
In order to book your chosen event Arrangements, you must pay a deposit as required by us to proceed with Supplier/Principal of the booking Arrangements (or full payment if booking within 12 weeks of event or as requested by the Supplier/Principal). You must also pay all applicable insurance premiums and booking fees.
If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will inform the Supplier/Principal(s) who may cancel your booking and charge the applicable cancellation fees (as set out in the Supplier/Principal’s terms and conditions),and you will also be required to pay an administration charge to us for late reminders of £12 per day until paid.
Payment methods that are accepted for new bookings and balances are debit or credit cards and cash.
Bank transfers can also be made. Please call 07888888 for further details. Please use the lead surname and booking reference when making the transfer. If payment is made via this method your payment cannot be tracked unless the Administration Department is notified of the transaction.
Except where otherwise advised or stated in the terms and conditions of the Supplier/Principal concerned, all monies you pay to us for event/travel Arrangements will be held on behalf of the Supplier/Principal concerned, with the exception of bookings covered by an ATOL. Any money paid to us in respect of a booking covered by an ATOL is held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to our obligation to pay it to the ATOL Holder for so long as the ATOL Holder does not fail financially. If the ATOL Holder does fail financially, any money held at that time by us or subsequently accepted from the consumer by us, is and continues to be held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to the ATOL Holder.
4.Instalment Payments
On certain applicable bookings you can pay for your event Arrangements in instalments. We will tell you at the time of booking how many instalments there will be, the amount of each instalment, and the payment due dates. This will be confirmed on your booking paperwork.
We will endeavour to automatically clear the stipulated funds on the agreed dates as detailed on your paperwork. Please ensure that adequate funds are available on these dates as if the scheduled payment fails for any reason, then the remainder of the payment plan will be void, and our standard terms and conditions will preside, and we will notify you of the new balance due date that we must receive total cleared funds by. If the collecting of an instalment was unsuccessful for any reason, we will try again in 7 days and will also be subject to an increased administration fee of £25.00, which must be paid along with the remaining balance.
Failure to pay on the agreed dates may result in the cancellation of your booking or full settlement. If you choose to cancel a booking that is subject to instalment payments, then additional fees may be payable. You will be advised of these costs at the time of cancellation.
Should you wish to pay for your event Arrangements in part or in full at any time after an instalment plan is entered into, then you are entitled to do so, and the remainder of your instalment plan will be adjusted accordingly to reflect this.
Should you want to make a change to your booking that means that you need to pay an amendment fee, then the amendment fee must be paid at the time that you make the change, and this fee cannot be included in your instalment payments.
5. Accuracy We strive to ensure that all information and prices on website and in any advertising materials are correct. However, changes and errors may happen, and we reserve the right to amend prices and details accordingly. Please verify the current price and all related information about the event angements you wish to book before finalizing your booking.
6. Prices we maintain the right to modify advertised prices at any time and to rectify errors in both advertised and confirmed prices. Please note that changes and errors can occur, so it’s essential to check the price of your selected event/travel Arrangements at the time of booking. If you have booked a Multi-Contract Package, additional terms and conditions will apply; refer to clause 26 for more details.
7. Insurance
Many Suppliers/Principals require you to have travel and event insurance as a prerequisite for booking. Regardless, we highly recommend securing a policy to protect you and your group against cancellation costs; assistance expenses (including repatriation) in case of accidents or illnesses; loss of luggage and funds; and other expenses. Additionally, make sure your policy covers any activities you have, particularly those involving skiing, extreme sports, or adventure travel. If you decide to without sufficient insurance coverage, neither the Supplier/Principal nor we will be liable for any losses that could have been covered by insurance. Adequate wedding insurance to cover unforeseen circumstances.
8. Special Requests Please inform us of special requests at the time of booking, such dietary needs, room preferences, or specific venue/hotel facilities. It’s advisable to confirm these in writing. We will relay your to the Supplier/Principal, but we cannot guarantee their fulfillment. Just because a special request is noted on your confirmation invoice or communicated to the Supplier/Principal does not ensure it will be met we will discuss this further in what we may assist with. Failure to accommodate any special request will not constitute a breach of contract on our part or that of the Supplier/Principal unless we have explicitly confirmed the request.
9. Fitness to Travel and Medical Conditions
We strive to accommodate any special requirements you may have. you or anyone in your party has a medical condition or disability that impact your event or wedding, please share complete with us prior to confirming your booking. This will allow us to assess the suitability of your chosen arrangements. A doctor's certificate may be required to verify your fitness to participate in the event. If the Supplier/Principal is unable to meet the needs of the affected individuals, we will not confirm your booking on their behalf. Additionally, if full details were not provided at the time of booking, we will notify the Supplier/Principal, who may cancel your booking and apply any relevant cancellation fees once we learn of these details.
10. Changes and Cancellations by You
Any cancellation or amendment request must be sent to us in writing, by email, and will take effect at the time we receive it. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that the Supplier/Principal will meet such requests. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal of your Travel Arrangements. The Supplier/Principal may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the booking Arrangements and will normally increase closer to the date of event). In addition, you must pay us an administration fee of up to £100.00 per person for any amendments to bookings and an administration fee of £100 for cancellations or as otherwise set out in the Service Charges table below. We will notify you of the exact charges at the time of amendment or cancellation.
Please note: some Supplier/Principals do not allow changes and therefore full cancellation charges will apply.
11. Changes and Cancellations by the Supplier/Principal
We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Supplier/Principal in relation to any alternative arrangements offered by the Supplier/Principal but we will have no further liability to you.
Where you have booked a Multi-Contract Package, additional terms and conditions apply to your booking, please see clause 29 for further details.
12. Our Service Charges
In certain circumstances we apply a service charge for the agency service we provide, in addition to any charge levied by the Supplier/Principal, as follows:
SERVICE
CHARGE
Cancellation or amendment
Principal’s charge + £100 per person
Special requests after booking has been confirmed
Principal’s charge + £30 per person
Pre-booking airline seats after confirmed booking
Principal’s charge + £30 per person
Tickets despatched by courier
Cost of courier + £30 per booking
Tickets despatched by post
£20 per despatch
13. Complaints Your event contract is between you and the Supplier/Principal, so any questions or concerns regarding your arrangements should directed to them initially. If you encounter any issues during your arrangements, you must notify the Supplier/Principal immediately. Failing to do so may limit their ability to investigate and resolve your complaint, potentially reducing or eliminating any compensation you may entitled to. If you wish to file a after returning home, please contact the Supplier/Principal directly using the name and contact information provided in the confirmation we send you. If you are still dissatisfied, you can reach out to at admin@tunityweddings.com within 28 days of your return to the UK, and we will do our best to assist you as an agent by communicating the Supplier/Principal on your behalf. For complaints regarding our services (e.g., booking service), please contact us directly.