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Privacy Policy

PRIVACY POLICY

At unityweddings.com, we are committed to delivering exceptional customer service, which extends to the meticulous management of your personal information.

Our aim is to be transparent about our data usage, offer you choices regarding its application, and ensure its security.
Scope of this Policy This Privacy Policy applies to all information we collect, utilize, and process concerning you as a customer, potential customer, or inquirer, whether you interact with us as a direct booker, agent booker, site visitor, call center inquirer, or job applicant.
We have crafted our Privacy Policy with a focus on clarity. Should you have any inquiries or require further information, please not hesitate to contact us using the details provided in this.

Policy Updates

We perform regular reviews of this policy to ensure transparency in our handling of your personal information. Any amendments to our Privacy Policy will be published on our website or can be requested by contacting us at the details provided below.

Who Are We?

Unity Weddings acts as a wedding planning and coordination service agent on behalf of Unity Limited, a company registered in England (company no. 0000).
Our registered address can be found below.
In accordance with this Privacy Policy and data protection laws, we serve as the data controller" of the personal information we collect, use, and process under this Privacy Policy.

Get in Touch For any inquiries regarding this Privacy Policy or handling of your personal information, please reach out to us the information below.
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FAO: The Data Protection Officer
 
Address: 128 City Road, EC1V 2NX Email: data@unityweddings.com

What information do we collect about you?

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 The information we gather varies based on your business nature interactions with us. Depending on the context, we may collect the following:

 details:** This includes your name, email address, physical address, phone number, date of birth, hotel preferences, payment information, travel reasons (such as for a wedding or anniversary), dietary restrictions, health relevant to your travel fitness, itinerary details, and special assistance requests. -

 

  • Identification documents:

  • If your travel requires Advance Passenger Information, we collect details from your passport or ID card, including the number, issuance country, and expiry date.

  • Service details:

  • We gather your travel itinerary, booking information, onward travel details, experiences or excursions booked through us, baggage requirements, upgrades, lounge, seat and meal preferences, special assistance needs, and any other relevant information to facilitate your travel services. 

  • Interactions with us:

  • We keep records of your communications with our team, including inquiries, comments, complaints, or feedback provided either formally or informally. 

  • applications:

  • If you apply for a position, we collect your CV, work history, education, and the specific role you’re pursuing. 

  • Website and service usage:

  • We track how you engage with our website, call centers, and social media platforms.

The Methods We Use to Gather Your Information How we gather information about you depends on your interactions with us.

 

We may collect information in the following ways

  • When you visit our site or call us to request a quote. - When you search for or book a holiday or service (like flights, car rentals, cruises, hotels, transportation, or special assistance) through our or call center.

  • - When you partially fill out booking information on our site but do not complete the process.

  • - When you apply for a job with us via email or our website.

  • - When you reach out to us through our call centers, press office, social media, mail, or email.

  • When you sign up for email updates.

  • Enter competitions or promotions (via social media, email, or our site).

  • Participate in surveys, or take part in market research.

  • - When you provide information about an accident, illness, incident related to your holiday. - you lodge a complaint through a third party (like an airline, hotel, or one of our platforms).

 

WHEN DO WE NEED TO COLLECT YOUR S INFORMATION?

 

In certain situations, we may collect sensitive information, which may include: - Health information (if you request special assistance your holiday, need to determine your fitness to travel, or specify a meal preference indicating a medical condition like celiac disease). - Religious information (if you request a meal that aligns with a specific religion, such as kosher or halal). We aim to minimize the collection sensitive personal data and will your consent to collect it unless there are specific lawful reasons to do so, such as in emergency situations.

HOW WE USE YOUR PERSONAL INFORMATION

 

  • What purposes do we serve with your information?

  • We utilize your information for various purposes, which may vary depending on the services you choose from us.

  • These include:

  • Your Booking:

  • We use your information to fulfill your requests or purchases, such as booking flights, hotels, tours, transportation, and issuing tickets, as part of our contractual obligations.

  • Service Communications and Support:

  • We will communicate important information regarding your services, including itinerary changes, vouchers, and e-tickets, while also providing customer support for inquiries, changes, and feedback. -Marketing Communications We keep you informed about news, events, offers, and promotions that may interest you, based on your consent our legitimate interests in providing you with relevant marketing. -Online Booking Assistance:

  • If you start online booking but do not complete it, we may collect your information to assist you if you encounter difficulties, with your consent.

  • Personalizing Your Experience:

  • We tailor our communications and services to enhance your experience based on your preferences and interests.

  • Security Measures:

  • We may record or monitor calls for security purposes to protect both our interests and yours.

  • Job Application Processing

  • Your information may be used to evaluate any job applications submitted directly or through an agent, based on our interest in recruiting new staff.

  • Ensuring Security

  • We may use your information to safeguard our services, facilities, and personnel against fraud and unauthorized activities.

  • Research Purposes

  • We conduct aggregated and anonymized research regarding service engagement or through customer surveys to improve our offerings.

  • Legal Compliance:

  • We will use your information as necessary to comply with legal obligations, such as court orders or requests from authorities.

WHO DO WE SHARE YOUR INFORMATION WITH?

 

  • In line with the purposes and lawful grounds mentioned above, we share your personal information with the following third parties:

  • Third-party suppliers that assist us in providing your bookings and our services.

  • This includes airlines, hotels, tour operators, transport companies, excursion providers, airport authorities, car rental agencies, ground handling services, cruise companies, and transfer operators.

  • Other third-party suppliers related to our business operations.

  • We may share your information with service providers such as marketing agencies,

  • IT developers,

  • hosting providers,

  • and those managing promotions or competitions,

  • as well as advertising providers,

  • ground agents,

  • site analytics providers,

  • medical service providers,

  • and credit card screening companies.

  • - Airports, immigration/border control, and government authorities.

  • Certain destinations require us to provide "Advance Passenger Information" to border and immigration authorities, which includes basic passport information.

  • Additionally, some laws necessitate the sharing of further advance travel information.

  • - Third parties for marketing purposes.

  • We share your information with select third parties for marketing, but only with your consent.

  • Courts or advisors.

  • We may disclose your information to legal advisors, regulatory authorities, courts, and government agencies when necessary to enforce our legal rights or protect the rights, property, or safety of our employees, as permitted by law.

  • Successors of the business.

  • Your information may be shared with any successors of our business in the event of a reorganization, merger, or sale, for the purposes outlined in this Privacy Policy.

With Consent for Marketing

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If you wish to stop receiving communications from us, you can opt out or unsubscribe by:

  • Clicking the "unsubscribe" link in any marketing emails you receive from us.

  • Sending an email to opt@unityweddings.com.

  • Third-Party Marketing

  • We may utilize third-party services to assist with our marketing, but your information will not be shared with these third for their marketing purposes without your consent.

  • Information Collected When You Use Our Sites

  • As is common with many websites and apps, we automatically gather certain information about your interactions with us. This may include your IP address, location, device details (such as hardware model, mobile network info, and unique identifiers), browser type, referral source, duration of your visit, page views, search queries, and other similar data. This information is collected either by us or through a third-party analytics service cookies.

  • We use this data to remember your preferences, such as previous holiday searches for easy access, enhance our website features, improve functionality and services, perform diagnostics, analyze trends, track visitor behavior, gather information, and personalize your.

What are "cookies"?
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Cookies are small text files that we store on the device you use to access our website or marketing communications. They help us monitor your usage of our services and them. For instance, a temporary cookie is essential for tracking your "session," and without it, you be able to purchase holidays or other services through site. We also utilize cookies for site analytics and to understand how customers interact with our marketing communications (such as whether you open them or click on our offers). This information helps us improve the relevance and tone of our future communications to better serve you. If you prefer not to have cookies installed on your device, you can adjust your browser settings to reject them. For guidance on rejecting cookies via your browser, please refer to the "Help" section of your browser or visit http://www.aboutcookies.org. Keep in mind that rejecting cookies may limit your access to certain functions of the site.

RIGHTS Overview of Your Rights

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  • You have specific rights regarding the personal information we hold about you, including:
     

  • The right to be informed about how we use your information, as detailed in this Privacy Policy. 
     

  • The right to request that we refrain from processing your information for marketing purposes.
     

  • The right to access the information we hold you.
     


  • The right to request corrections to any outdated or incorrect information we have about you.
     

  • In situations, the right to request that we stop using your information.
     

  • The right to file a complaint with the UK Information Commissioner’s Officehttps://ico.org.uk/) or the relevant authority in your country of residence or work.


  • Please be aware that we may retain certain information for our own record-keeping purposes (for example, to ensure you not receive marketing communications you have opted out of) and protect ourselves against any claims.


  • We may also need to send you service-related communications regarding the services we provide, even if you have opted out of marketing communications.


  • Upcoming New Rights... Starting from May 25, 2018, you will have rights concerning your information, including:


  • The right to withdraw any consent you've provided for us to use your personal information.


  • The right to object to our use of your information on our legitimate interests (or those of third party) if there is something specific about your situation that prompts this objection.


  • The right to receive a copy of any information we hold about you.

  • The right to request limitations on, or cessation of, processing or erasure of your information under certain circumstances.

How to Exercise Your Rights

Contacting Us: You can exercise your rights by reaching out to us using the contact information found in the Contact Us section on our website.
You can also indicate preferences by checking the applicable boxes on our information forms or by emailing us at info@unityweddings.com if you wish to opt-out of marketing.
Updating Your Own Details: If you prefer not to contact us, you may be able to manage your request independently. For example, you can update your information by logging into your member account through the "log in " tab on our site and following the instructions to edit your details.
Additionally, to remove your information from our marketing lists, simply scroll to the bottom of any marketing email and click the ‘unsubscribe link.
We will fulfill your requests unless there is a lawful reason not to, and you will be informed your request has been processed.
What We Need from You to Process Your Requests: Please note that we may require additional information to verify your identity and/or clarify the information you wish to access in order to process your Subject Access Request (SAR).
 

WHERE DO WE STORE YOUR INFORMATION?

 

Our Service Providers and Suppliers We operate within the European Economic Area (EEA).

However, there may be instances where the information we collect about you is transferred to countries outside of the EEA, as we collaborate with suppliers and service providers located outside the EEA or with servers in those regions.

These countries have different standards for information protection. Therefore, when we transfer your information to suppliers outside the EEA, we take all necessary steps to ensure it is adequately protected and used according to this Privacy Policy, including utilizing appropriate cross-border transfer solutions.

Countries outside the EEA to which we may transfer your personal information is available.

Destination Territories As mentioned, in certain situations, we are obligated to share your information with immigration authorities or other government entities in your destination.

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HOW DO WE PROTECT YOUR INFORMATION?

 

Our Security Measures We continuously review our security practices to ensure your information is as secure as possible. We employ a range of technical and operational security measures safeguard your information from unauthorized access or misuse, including:

  • Ensuring the physical security of our offices and other locations.

  • Implementing physical and digital security for our equipment, devices, and systems through appropriate password protection, encryption, and restrictions.

  • Establishing access controls so that only staff members who need your information for their work can access it.

  • Conducting regular penetration testing of our systems and third-party reviews of our software.

  • Maintaining internal policies and providing data protection and confidentiality training to ensure our staff understands their responsibilities in safeguarding your information and commits to enforcing these measures.

 

Links to Other Sites and Resources

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Our website features content and links to third-party sites that we do not control. Please be aware that our Privacy Policy does not apply to these external sites or their cookie practices.

We recommend reviewing the Terms of Use and Privacy Policy of any third site to understand how they collect and utilize your information, as well as their cookie usage.

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How Long Is My Information Kept?

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We retain your information as long as reasonably necessary to provide the requested services, meet legal obligations, or protect our legitimate interests, such as exercising legal rights or defending against claims. Our data retention policy includes measures like:

  • Aiming for a paperless approach and regularly destroying paper correspondence unless required for legal purposes.

  • Maintaining a list of individuals who prefer not to be contacted by us, which we keep indefinitely to respect their wishes.

  • Retaining unsuccessful CVs or job applications for up to one year in case future opportunities. If you your CV by post and do not receive a response within 48 hours, it will be shredded in accordance with privacy laws.

 

Not Happy?

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If you have any comments questions, or concerns about this Privacy Policy or how we handle your information, please reach out to us using the contact provided above. We will do our best to address your. If you wish to make a formal complaint or have ongoing concerns about our information practices, you may contact the Information Commissioner’s Office (ICO), the UK's independent authority information rights. You can register your concerns on the ICO website by here.

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